Onboarding approval process

Enhance the Bank Client Onboarding
Create an approval process
Cross-product between platforms
Chat section for communications
Submit section for final review
Ensures that the Relationship Manager has fewer manual tasks and streamlined compliance checks.

The case remains with the Relationship Manager (RM) at FRONT Stage until all approvals have been granted.
The RM will be informed of any status changes of the approvals.
As soon as all approvals have been granted, the client advisor can forward the case to the REVIEW state where a back office employee carries out the final activities (e.g. review documents) and then finalise the case.

He starts his working day by opening RM Workplace. From there he can check the status of the client’s cases.
There is a client prospect pending to be request. He writes himself a note, "complete documentation for client onboard" and pins it to his backlog.
He goes to CLM to open the client’s case and see what is missing
There are some alerts that let him know that he must requieres an approval of the KYC and Pricing
He needs to contact Compliance and Service Hub managers to see if they can approve these documents.
He receives the documentation declined.
He needs to collect more information from the client and send again the docs by email and ask to be approved.
He searches for the client and goes the dashboard of that client. He spends time taking a holistic view of the client's situation.
He needs to go on with some other clients, so he goes to the RMC and he checks one by one the clients status.
He contacts his clients to collect documents and complete information to request case approvals.
He requieres approvals of documents and cases by sending emails to Compliance and Services Hub to review each case.